Return and Refund Policy

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@tradeepoxy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@tradeepoxy.com.

RESTOCKING FEE

We do not charge a restocking fee on returns.

WHICH CIRCUMSTANCES WE OFFER RETURNS & REFUND:

WRONG PRODUCT

If you discover that your order is flawed, please contact us via email at contact@tradeepoxy.com with photos of the wrong product. We will provide a return shipping label. Once it is in tracking, we will ship a replacement product immediately.

EXCHANGE

We only exchange products if they are defective or damaged. If you need to exchange your product for the same item, please contact us by email at contact@tradeepoxy.com. We will process the free exchange.

CHANGE OF MIND

Change of mind is not acceptable. No return or refund will be processed. Please Note: Color, Size, and Texture.

CANCEL THE ORDER

We usually ship orders immediately. Therefore, if you wish to cancel your order, please contact us immediately. We will send a cancellation request to the processing department, but we cannot guarantee that you will always be able to return the order once you have received the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

1. If you haven’t received a refund yet, first check your bank account.
2. Then contact your credit card company; it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us.

Sale items (if applicable):

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Gifts:

We do not currently offer refunds if your item was a gift.

Ship Returns To: 

For Further Inquiries:
If you have any further questions, please contact our customer services at:

Phone: +1 678-557-5989
Email: contact@tradeepoxy.com